Privacy Policy

By visiting our website, you are accepting the practices described in this Privacy Policy.


Lonza Group Ltd and its affiliates (collectively and individually, the "Lonza Group") are concerned about its users and protection of their private information. Accordingly, Lonza Group has created this Privacy Policy (the "Policy") that applies to the services offered by Lonza Group, including this website (the "Services").

Lonza Group strongly encourages each of its website users to take the time and become familiar with this Policy as, by using this website, you consent to the collection and use of information as set forth herein.

The Policy is designed to provide you with information on how we are following the rules for data protection: which information we gather while you are browsing our website and how this information is used. In the event that Lonza Group desires to use a user's Personal Information (as defined below) in a manner beyond those set forth in this Policy, Lonza Group will provide you with notice and the opportunity to "opt-out" of such purposes by sending an email to On our webpage there may be links to webpages owned by third parties. This Privacy Policy does not apply to such webpages and Lonza Group expressly disclaims any responsibility for them.

Personal Information

"Personal Information" means information that can directly or indirectly lead to the identification of a living person, such as an individual's name, address, e-mail, telephone number, license number, medical identification number, photograph, or other identifying characteristic. The identification can occur by reference to one or more factors specific to the individual's physical, physiological, mental, economic, cultural or social identity. Personal Information does not include information that has been encoded, anonymized or otherwise stripped of its identifiers, or information that is publicly available, unless combined with other non-public Personal Information.

Collecting and Processing Personal Information

When a user creates a Lonza Group account or when you order products or access services, the user will be required to provide certain Personal Information (including, without limitation, your full name, email address, account name, account password or other payment information). Lonza Group may take this information and integrate it with other information submitted by the user, other information in the possession of Lonza Group or other information from third parties in order to provide the richest user experience while using the Services. While Lonza Group takes appropriate measures to provide accuracy in the handling of Personal Information, Lonza Group relies entirely on its users to maintain correct Personal Information and to update this information as appropriate.

In addition, when a user accesses Lonza Group's website, the servers automatically record information provided by the user's browser. Generally, this information is automatically provided by a user whenever a user accesses any website. This information, recorded in a server log, may include a user's particular information (including, without limitation, IP address, browser software, language, date/time of access and other information and/or cookies that will uniquely identify a user's computer and the Internet browser the user is using). In an effort to protect its users from unauthorized account activity, such as fraud or "phishing" as well as in order to improve Lonza’s services and the user’s experience, Lonza Group may also collect information about how a user uses the Services. Additionally, whenever you send an email to Lonza Group, Lonza Group will retain that email so that Lonza Group can investigate and respond to your concerns.

Use of Personal Information

Personal Information collected through this website is utilized by Lonza Group only as set forth in this Policy and in order to fulfill your requests for products and services, to contact you, to conduct research, and to provide Services to users, including, without limitation, delivering enhanced Services and demonstrating functionality of the Services. Lonza Group may also use Personal Information submitted to send you information on products and promotions.

Lonza Group is concerned about a user's Personal Information. Therefore, Lonza Group will only share a user's Personal Information under limited scenarios. Those scenarios include sharing it: (i) in accordance with this Privacy Policy; (ii) with a user's consent; (iii)  with Lonza Group’s third party providers; (iv) when required by law or public policy; or (v) when it seeks to enforce its terms and conditions.

Lonza Group may, from time to time, share with third parties information that contains non-Personal Information.

Lonza Group takes all reasonable measures to protect your Personal Information. To ensure the security and confidentiality of Personal Information that Lonza Group collects online, we use data networks protected by industry standard firewall and passwords. In the course of handling your Personal Data, Lonza Group takes measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.

Lonza Group does not sell, rent or trade any of your Personal Information to third parties without your consent. Personal Information is not transferred to third parties unless provided for otherwise in this Privacy Policy. Lonza Group may store information with a third party in encrypted form on secure servers.

For the purpose of sending e-mailings to you provided that you have subscribed to Lonza Group's news updates on the website, Lonza Group may give your name and email address to agencies appointed by Lonza Group. These agencies are not authorized to store and/or use your Personal Information for any other purposes than for the sending of e-mailings. Lonza Group provides each user with not only access to a user's Personal Information but also the means to update and/or delete this information. In the event that Lonza Group is unable to or cannot provide a user with the ability to update and/or delete a user's Personal Information, Lonza Group will notify a user via email. 

Personal Information and Children

Without a parent's or guardian's consent, no Personal Information should be submitted to our website by children. Lonza Group will not knowingly collect or use Personal Information from children.

Right to Obtain and Correct Personal Information

Our users have the right to obtain information on all of your stored Personal Information, to receive, to review and, if necessary correct or erase, by sending an email to


Upon a user accessing the Services, at least one cookie (a small data file) will be sent by Lonza Group or a third party to a user's computer. This cookie allows Lonza Group or the third party to identify the user's computer and Internet browsing software in a unique way. These cookies allow Lonza Group and the third parties it uses to provide a more personalized experience for the user. Generally, the default for most Internet browsers is to accept cookies. A user, however, may choose to change these settings to notify the user when a cookie is being sent or, alternatively, to refuse transmission/receipt of all cookies. It should be noted, however, that if a user refuses transmission/receipt of all cookies, a user's experience using the Services may be significantly affected in a negative way and, perhaps, prohibit entirely the use of the Services. In short, if a user prohibits the transmission of its Personal Information, Lonza Group may not be able to provide its Services to that user. Moreover, if a user would like more information about this practice and to know a user's choices about not having this information used by third parties, please contact us at

U.S.-EU and U.S.-Swiss Safe Harbor Framework Participation

Lonza Group adheres to the US-EU Safe Harbor Framework and U.S.-Swiss Safe Harbor Framework with respect to certain personally identifiable information that it receives from users in the European Union, European Economic Area and Switzerland. Lonza Group has certified that it adheres to the US-EU and U.S.-Swiss Safe Harbor principles of notice, choice, integrity, transfer, access and correction, security, and enforcement. Learn more about the Lonza Safe Harbour Statement.

Google Analytics – Statement

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information, please visit Google’s privacy page.

Modifications to the Policy

Lonza Group reserves the right to change its Privacy Policy at any time. Lonza Group encourages all users to bookmark this page and check it occasionally for updates. The current version of this Policy can always be found at the end of the document. Lonza Group will endeavor to maintain all prior versions of this Policy.


Lonza Group will perform random self-audits in order to review its compliance with the Privacy Policy. Should you have any questions regarding this Policy and Lonza Group's use and/or treatment of a user's Personal Information contact Lonza Group at

Upon receipt of an inquiry or complaint, Lonza Group will contact the user regarding the inquiry or complaint and take appropriate measures to address the user's concerns.


If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time at

Last update: January 31, 2016